Customer Support Executive

Description

We are seeking a Customer Support Executive to provide excellent support to our customers through email, chat, and phone. The ideal candidate is friendly, patient, and skilled at resolving issues quickly and professionally.

Responsibilities

• Handle customer queries via chat, email, and phone.
• Provide accurate information and resolve complaints.
• Maintain customer records and update the CRM system.
• Collaborate with internal departments to resolve technical or account-related issues.
• Prepare daily and weekly support reports.
• Ensure high customer satisfaction and build long-term relationships.

Requirements:

• Excellent communication skills.
• Ability to stay calm under pressure.
• Basic computer and typing skills.
• Previous customer support experience is a plus.
• Problem-solving attitude and strong work ethic.